The company KLARA has set the goal of making administration easier, faster and more efficient for its customers. To this end, it uses tools such as the ePost App. Previously, however, it was not possible to conclude contracts without media disruption. The SwissID Sign signature solution from data security specialist SwissSign has now resolved this problem simply and efficiently.
Background and challenge
Digital service with media disruption
Through the ePost App, KLARA enables its customers − for example, insurance providers offering property insurance products − to open business relationships with their own end customers directly via app. Previously, the customer’s handwritten signature was required to sign the contract. This meant that each contract had to be sent by post or via e-mail.
Contracts concluded more easily and quickly
To resolve this issue, KLARA needed a signature solution that could be integrated easily into its existing workflow. The goal was to avoid media disruptions and enable contracts to be signed even more quickly. An additional aim was to reduce the administrative workload for KLARA’s customers and, in turn, their end customers.
KLARA has integrated the simple electronic signature (SES) from data security specialist SwissSign into the ePost App conveniently via a REST-API. This enables end customers, such as insurance providers’ customers, to sign contracts with ease via the swipe function. End customers who are asked for a signature will not be required to pay any costs. Billing is settled monthly by invoice to the signature provider KLARA.
Features and benefits
Simplified document filing
« Thanks to SwissID Sign from the data security specialist SwissSign, our ePost service customers can sign their contracts digitally. This makes workflows very fast, convenient and intuitive. Our partners, such as insurance providers, also benefit from a paperless process. »
Renato Stalder, CEO KLARA Business AG
More about SwissSign
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