Advice for medical practices: less admin, more time for patients

8.01 on a Monday morning in a Swiss medical practice: the waiting room’s already full, while the assistant juggles answering calls with registering patients. A patient asks for a new appointment just as the printer breaks down. This is exactly how day-to-day life looks in many practices, with analogue processes, media disruptions and time pressure. The admin work ties up valuable human resources – and time that could be spent with patients.

Digitization creates breathing space

This is where Time4Patient comes in – the modern IT solution from Swiss Post that helps to make medical practices digital and paperless. A practical rental solution for medical practices, it offers services including end-to-end online appointment management, allowing patients to book, change or cancel their appointments around the clock. New patients can use Time4Patient to fill out their registration forms conveniently online before visiting the practice – the data is then available in a structured format and is transferred directly to the practice software. Medical reports are also created digitally and sent securely to hospitals or departments. And the software solution supports the integration of laboratories, medical devices, ePrescription, eMediplan and the electronic patient record (EPR). Thanks to centralized data storage, automatic updates and modern workplace solutions, including Microsoft 365, IT operations become a service that’s secure, efficient and fit for the future. 

The benefits of this smart practice solution at a glance

• A one-stop shop: medical practices can entrust their entire IT infrastructure to Swiss Post, including innovative practice software with EPR access.
• Time4Patient takes care of data migration, secure operation and every aspect of IT maintenance – all available at predictable costs.
• A single point of contact: Time4Patient offers a single point of contact for everything.
• Less admin: automated processes take the pressure off staff.
• Greater patient satisfaction: flexible booking of appointments and digital services improve the customer experience.
• Security & Swiss cloud: data protection and IT security are guaranteed.

Success story: Praxis Schwarzenbach

The Praxis Schwarzenbach general medical practice in Schwarzenbach in the canton of St. Gallen has successfully begun using Time4Patient. Administrative manager Melanie Germann says: “Since introducing Time4Patient, our administrative workload has been significantly reduced. Our team can now again focus more closely on medical care.” Looking back, she also praises the smooth process of migrating to Time4Patient: “Thanks to meticulous preparation by the provider, our practice was able to make the switch to Time4Patient in a single weekend.” She and her staff save a great deal of time with the new solution.