Schwarzenbach practice found a partner in the form of Swiss Post that was able to dependably replace outdated hardware and software over the weekend with the new, service-based “Time4Patient” With this complete solution, the GP practice is now ready for the future.
Background and challenges
Dealing with multiple patient treatments requires a high level of automation
Schwarzenbach practice for general medicine is a real hive of activity. One doctor and 4 MPAs care for patients with a range of different needs. Additionally, a practice coordinator deals with operations planning and administrative tasks.
For strategic reasons, the software was no longer developed any further by the provider at the time. When the support for the practice software used was terminated by the supplier, the owners decided to completely revamp the IT infrastructure. The lack of specialist staff in this industry also calls for healthcare practices to make use of modern, highly-automated tools.
The solution
Time4Patient – the complete solution for the modern practice
Thanks to the “Time4Patient” complete service, the practice has a solution that meets all needs. Modern, energy-efficient PCs standardize the workstations. Data is stored exclusively at central storage locations, and user entitlements are also managed centrally. At the same time, automatic updates in the background ensure all devices always remain up to date.
Secure and intelligent network infrastructure
This network management solution meets the highest security requirements, ensuring that only authorized devices can communicate on the network. To prevent potential attacks, especially vulnerable lab devices are incorporated into a separate, independent network.
The whole network is monitored centrally so problems can be identified and fixed in good time. Additionally, intelligent print management ensures that multi-function, workstation and label printers are always fitted with the necessary ink cartridges.
At the heart of it all: patient information software called “amétiq siMed”
The patient software “siMed”, from amétiq, is at the heart of the solution. It manages the patients’ medical histories and digitizes a practice’s processes. Whether it’s service entry/invoicing or arranging appointments, ordering medication, electronic check-in, the recording and transfer of lab results, or even the automated, secure report transfer to other service providers – everything comes together seamlessly in one system.
Flexibility and continuous operation in the cloud
The operation of amétiq siMed in the cloud not only allows you to use the software at home, for instance for reporting, it also enables smartphone/tablet access for house calls.
Central service desk and reliable support
The central service desk acts as a single point of contact for all IT issues, whether for disruptions or any required adjustments. It coordinates the various partners in the background. If a problem cannot be resolved with remote maintenance, there is a quick on-site service throughout Switzerland that is available for local call-outs.
“Luckily we chose Swiss Post”
Thanks to meticulous preparation, the practice was successfully migrated to “Time4Patient” over the course of a weekend. The practice remained closed on the Friday prior to migration, and, whilst the practice team were given training on the new practice software, technicians replaced the hardware with new hardware and fully migrated the patient data over to the new system. “The project team prepared us so well for the migration that we were quickly able to resume normal practice operations. The detailed timetable ensured we always had a clear overview of next steps, and what data was needed in what form,” explains Melanie Germann, Administrative Management and Practice Coordination. “Even the several weeks of intensive support following the migration really helped us get back into the day-to-day routine fast.”
“The project team prepared us so well for the migration that we were quickly able to resume normal practice operations.”
Melanie Germann, Administrative Management and Practice Coordination
Features and benefits
A secure solution, perfectly equipped for the future
“Time4Patient” offers a seamless all-inclusive package that allows practices to focus on their core task – patient care – plus they can rest assured that all security specifications are met. Moreover, it is in a perfect position to integrate the electronic patient record (EPR).
A point of contact deals with disruptions
Internet providers, infrastructure partners, practice software providers and other software providers would all pass the buck in the event of disruptions. The new solution, however, allows the practice to look after patients, and they waste no time coordinating with all the different providers.
