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IncaMail Encrypt confidential e-mails

Help and services IncaMail

Often, it is the small details or the special features of the different operating systems and e-mail programs that prevent IncaMail from working smoothly. The following online support addresses the most frequent causes in everyday practice. More comprehensive operating instructions, brochures and technical documentation are available for download under “Downloads”.

Online help for IncaMail

Answers to the most common support questions

Help and services

Help and services IncaMail

Often, it is the small details or the special features of the different operating systems and e-mail programs that prevent IncaMail from working smoothly. The following online support addresses the most frequent causes in everyday practice. More comprehensive operating instructions, brochures and technical documentation are available for download under “Downloads”.

Online help for IncaMail

Answers to the most common support questions

FAQ

How do I open an IncaMail message?

You can read your IncaMail message by clicking on the “Read” button in the e-mail sent to your e-mail inbox and following the instructions on the screen.

 

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When I click on the “Read” button, the message does not open. What can I do?

Copy the link to the “Read” button into your browser and open it there. Depending on the device, you can copy the link by means of a right-click or by pressing and holding the “Read” button.

 

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How can I read an IncaMail message on my mobile phone or tablet?

To read a message on a mobile phone or tablet, click on the “Read” button in the e-mail sent to your e-mail inbox and follow the instructions on the screen.

 

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I cannot log into IncaMail – what can I do?
  1. When you log in, you must enter the correct e-mail address.
  2. The login must match the registered login details. The respective login method of post.ch, SuisseID, SwissID, ZUGLOGIN or Login Geneva applies.
  3. A new personal password can be set by following the instructions under “Forgotten password”. The new password is either sent to you as an SMS code, or you can enter it directly if you answer the security question correctly.

If you are still unable to log in, the customer service department will be happy to help.

 

Contact Customer Service

I have a new e-mail address – what should I do?
If you want to use a new e-mail address for IncaMail, you can open a new IncaMail account and complete the standard registration process. You can keep the account with your old address if you want to continue to access your IncaMail messages. If this is not necessary, you can definitively delete the account in the settings. IncaMail messages cannot be forwarded to other e-mail addresses. To receive IncaMail messages at the new e-mail address, the sender must be notified accordingly.

Additional information

Questions about IncaMail? We will be happy to help.

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    Our address

    Post CH Communication Ltd
    IncaMail
    Wankdorfallee 4
    3030 Berne
    Switzerland