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My health. My data. Under my control. My electronic patient record (EPR)

Open my EPR now
herovisual_EPD

The electronic patient record (EPR) stores all key healthcare documents in one secure place: from hospital and nursing reports to test results and X-ray images. You can share all relevant information with health professionals simply and securely via the EPR, improving the efficiency of treatment and care quality.

 

 

Why you should open an EPR now:

 

 

Couple of paramedics examining woman on the street

Best prepared for an emergency Access to life-saving information

We all hope that we never find ourselves in a situation where we have to rely on the emergency services or an emergency ward. But should such a situation ever occur, it will be all the more crucial for emergency services and emergency doctors to have immediate access to all the potentially life-saving information. This can be ensured thanks to the electronic patient record. If you’re unable to grant access to the record yourself, the doctor will be able to retrieve the normally accessible documents even without your authorization. You will be informed about access to your EPR (e.g. by e-mail or SMS).

 

 

Open my EPR now

The digital vaccination card Access to my vaccination data anywhere and at any time

Where’s my vaccination card? Are my vaccinations still valid? Which vaccinations have I had? These are questions you will no longer have to ask. As an EPR user, you can record vaccinations manually. This ensures that all information on the vaccination, processing date and expiry date are stored digitally and securely in one place and is always available.

 

 

Open my EPR now

Muslim female doctor in hospital giving an injection to a little boy
Portrait of a joyful family using a laptop sitting on sofa at home

Open an EPR for the whole family now All relevant health information for the whole family at your fingertips

Do you wish to open an electronic patient record (EPR) for a child as a parent, guardian, or guardian’s representative? You can use the “proxy role” to open an EPR for another person completely online. This gives you the security of knowing that all relevant data is available to the whole family at all times. Don’t hesitate to open an EPR for the whole family today.

 

 

Open an EPR for another person now

The advantages

Better quality of treatment

Improve the standard of your medical care by opening an EPR.

A digital medical record

Save and share important medical treatment documents securely and easily.

Under your control

You decide who can access your documents – from doctors to healthcare professionals.

Efficient information flow

Avoid unnecessary duplicate examinations and gaps in your treatment.

Securely stored in Switzerland

Post Sanela Health AG ensures secure storage in line with data protection requirements.

Open online free of charge

In the cantons of Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug and Zurich, you can now open your EPR completely online and free of charge. In all other Swiss cantons, a one-time fee of CHF 15 is charged to open an EPR with Post Sanela Health AG’s digital self-onboarding service.

How to open your EPD

Open your EPR in three steps with Swiss Post’s digital self-onboarding service for the EPR:

 

 

  1. Create an eID with SwissID

    You create your verified digital identity using SwissID (unless already available).



  2. Apply for EPR

    You apply to Post Sanela Health AG for your EPR.




  3. Get your login details and get started right away

    You obtain a one-time login for the first time you sign into your EPR – and that’s it!

Open my EPR now

 

 

This is how the online opening of the EPD works.

Recommendations

2084 (1)

Use your desktop and smartphone

Start off on your PC or tablet and then switch to your smartphone for actions in the SwissID App. However, you can also complete the whole process on your smartphone.

 

 

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Passport for quick ID verification

Use your passport to verify your identity. If you use an identity card, this will be verified manually. You will receive e-mail notification as soon as you can continue with the online opening process.
Yes, I want to get started on the EPR

This is how the online opening of the EPD works.

Requirements for opening your own EPR

  • Residency in Switzerland.
  • To open your EPR free of charge, you have to reside in one of the participating cantons: Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug or Zurich.
  • You must be aged 18 or over.
  • You don’t yet have an EPR.
  • Your smartphone (minimum of iPhone 7 with iOS 15 or Android device with operating system 10 and NFC function).
  • Access to your e-mail account.
  • Your biometric passport or identity card (Switzerland or EU/EEA; excluding German identity card).
  • Your login for your SwissID account and installed SwissID App (or opening of a SwissID account).
  • 20–30 minutes of your time (a bit longer if you have to open or complete a SwissID account).

Recommendations

  • Start the online opening process on your computer or tablet and switch to your smartphone for actions in the SwissID app. You can also carry out all the steps on your smartphone.
  • Use your passport to verify your digital identity. If you identify yourself with your identity card, it will be checked manually. You will be informed by e-mail as soon as you can continue the online opening process.
  • Starten Sie die Online-Eröffnung auf Ihrem Computer oder Tablet und wechseln Sie für Aktionen in der SwissID-App auf Ihr Smartphone. Sie können aber auch alle Schritte auf dem Smartphone durchführen.
  • Verwenden Sie zur Verifizierung Ihrer digitalen Identität den Reisepass. Wenn Sie sich mit der Identitätskarte identifizieren, wird diese manuell geprüft. Sie werden per E-Mail informiert, sobald Sie die Online-Eröffnung fortsetzen können.
Ja, ich will mit dem EPD loslegen
EPD_online_open-1




There are other requirements when opening an EPR for another person


Open an EPR for another person now

 

 

Post Sanela Health AG opening points

Central Services of Sanela

Central Services of Sanela

Pfingstweidstrasse 60b
8005 Zurich
+41 (0)44 272 08 08
info@post-sanela.ch


By appointment:
Wednesday 8 a.m. – 12 p.m. & 1 p.m. – 5 p.m.
Make your appointment here.

EPD openings possible through legal representative

Spital Männedorf

Spital Männedorf

Asylstrasse 10
8708 Männedorf

 

We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:

14.01.2025, 11.02.2025, 12.03.2025

No appointment booking necessary.

 

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).

Kantonsspital Winterthur (KSW)

Kantonsspital Winterthur (KSW)

Brauerstrasse 15
8401 Winterthur

 

Every Friday from 10.00 to 16.00 we offer support for setting up an EPR digitally at Bistro 15.

No appointment booking necessary.

 

Please bring the following: Smartphone with e-mail access, passport or identity card (except German identity card), SwissID login (if already available).

See Spital Horgen

See Spital Horgen

Asylstrasse 19
8810 Horgen

 

We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:
21.01.2025, 19.02.2025, 18.03.2024

No appointment booking necessary.

 

Please bring the following: Smartphone with e-mail access, passport or identity card (except German identity card), SwissID login (if already available).

Canton Lucerne

Canton Lucerne

Murbacherstrasse 21
6003 Lucerne

 

We offer support for setting up an EPR digitally.

Book your appointment here.

Phone: +41 (0)41 228 45 45

 

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).




Frequently asked questions

General information on the EPD

How will an electronic patient record (EPR) benefit me?

The digital health records allow you to manage all relevant health documents and to share them with your healthcare professionals. This improves the flow of information between the various contact partners and the efficiency of medical treatment. Open your EPR today and authorize your healthcare professionals to access it.

Is my data really secure in the EPR?

The Federal Act on the Electronic Patient Record (EPRA) contains rigorous provisions on data protection and data security. Post Sanela Health AG’s EPR meets all these requirements. All data is stored in Switzerland. The EPR also stipulates exactly who can access which documents.

I’d like more information on the EPR. Where can I find it?

patientrecord.ch is the official information website for eHealth Suisse, the Confederation and the cantons and provides further information on the EPR.

What is Post Sanela Health AG?

Post Sanela Health AG is a Swiss Post subsidiary. It operates the electronic patient record for the Sanela reference community, which includes hospitals, care homes, and healthcare practices and professionals.

Swiss Post clearly sees the benefits of the EPR, which is why it’s supporting Post Sanela Health AG and other reference communities with its rollout. Swiss Post supplies the technical infrastructure for the Sanela EPR, but also provides, in cooperation with the Sanela team, the digital self-onboarding service for the EPR used to open the EPR online.

Can I open my EPR online?

Yes, the cantons of Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug and Zurich currently provide the digital self-onboarding service for the EPR free of charge. Alternatively, you can open your EPR at a record opening center. In all other Swiss cantons, a one-time fee of CHF 15 is charged to open an EPR with the digital self-onboarding service.

How much does it cost to open an EPR?

The EPR is free of charge for citizens. The costs of opening and operating the EPR are covered by the cantons and Confederation to promote its rollout. The digital self-onboarding service for the EPR is available free of charge in the participating cantons of Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden,  Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug and Zurich. In all other Swiss cantons, a one-time fee of CHF 15 is charged to open an EPR with Post Sanela Health AG’s digital self-onboarding service.

I don’t want to open my EPR online – are there any alternatives?

You can apply for your EPR at a record opening center. Please note that even for this option, you need an eID, valid mobile phone number and an e-mail address. To manage your EPR, you also need Internet access.

General information on online opening

In which languages is the digital self-onboarding service for the EPR available?

The digital self-onboarding service for the EPR is currently available in German, French, Italian and English.

What do I need to open an EPR with the digital self-onboarding service for the EPR?
  • Residency in Switzerland.
  • To open your EPR free of charge, you have to reside in one of the participating cantons: Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug or Zurich.
  • You must be aged 18 or over.
  • You don’t yet have an EPR.
  • A stable Internet connection (e.g. WLAN or 3G).
  • A smartphone.
  • A minimum of iPhone 7 with iOS 15 and Touch ID/Face ID or
  • At least an Android device with operating system 10 and NFC functionality and fingerprint, at least 4 GB RAM, 4 processor cores and a camera with 16 MP (360 MB RAM must be available when using the app)
  • Access to your e-mail account.
  • Biometric passport or identity card (Switzerland or EU/EEA; exception: German identity card); if you use an ID card to verify your identity, this has to be checked manually.
  • Your login details for SwissID from SwissSign; alternatively, you can create a SwissID account during the onboarding process.
  • The SwissID App installed on your smartphone; otherwise, you will be requested to install it during onboarding.
  • We recommend starting the opening process on a PC. However, all steps can also be completed on your smartphone.
How long does it take to open the digital EPR?

If you have all the required documents available, it takes about 20–30 minutes to open the digital EPR. It’ll take a bit longer if you have to download the SwissID App (free), create a SwissID or complete your existing SwissID for identification and signature. Please note that if you use an ID card to verify your identity, this will be checked manually, and you’ll be notified as soon as the process to open your digital EPR can be continued.

How do you open the digital EPR exactly?
  1. You meet the requirements and have all the required information available.

  2. You start the digital self-onboarding process for the EPR and select your canton.

  3. You are directed to SwissID’s website. If you already have a SwissID account (e.g. for login at Swiss Post), then sign in. Otherwise, you’ll be requested to create an account. Two-factor authentication is required for security reasons.

  4. If your SwissID account doesn’t yet have a verified EPR-compliant identity and digital signature, you’ll be asked to complete your account. To do so, open the camera on your mobile phone, scan the QR code and follow the instructions to install the latest version of the SwissID App from the App Store or Google Play. Go back to start the next step. To prepare your SwissID account for the EPR, please complete the following steps: activate identity verification signature and sign the application forms. To do so, scan the info card in your passport with the SwissID App. Then place your smartphone on your closed passport to read the biometric data using the NFC function. Complete the identification process with a video selfie. If you use an ID card to verify your identity, this will be checked manually, and you’ll be notified as soon as the onboarding process can be continued. The next step is activating the signature service in the SwissID App. You can now find the application form for the EPR directly in the SwissID App, and the form can be signed digitally. Your SwissID login is now EPR-compliant.

    Important: Please make a note of the recovery code for your SwissID and keep it in a secure place.

  5. Go back to Post Sanela Health AG’s website and complete the declaration of consent. This is sent to the SwissID App for signing.

  6. You then sign the declaration of consent digitally in the SwissID App. The signed document is available for download on the Sanela website.

  7. You receive your one-time login details (username and password) for the EPR via e-mail and SMS. Follow the link in the e-mail, and select the “Username and password” option to log in to your EPR for the first time. Then enter your login details for SwissID to link the EPR with SwissID.

  8. Your EPR is now available. You can now upload documents independently, manage access and request your healthcare professionals to store key documents here. The EPR, which is empty to begin with, is gradually filled up.
What should I bear in mind when accessing my EPR for the first time?

When accessing your EPR for the first time, follow these steps:

  1. Open the homepage of the EPR portal, or follow the link you received by e-mail from Post Sanela Health AG.

  2. Enter your one-time login details (username and password that you received via e-mail and SMS) in the “Username and password” section.

  3. Link your SwissID with your EPR by selecting “SwissID” in the next step and logging in with your SwissID.

 

You can now access your EPR with your SwissID at any time. Select the “SwissID” section on the EPR portal’s homepage and enter your login details.

Something isn’t working – where can I get support?

You’ll find lots of information and answers in our FAQ. If the problem persists, contact our support team:

 

For questions about SwissID/SwissSign (SwissID App, identity verification, signature service)

E-mail: support@swissid.ch

Tel.: 0848 99 88 00 (Mon–Fri, 8 a.m. to 6 p.m.)

 

Other questions on the online opening procedure:

E-mail: support.sanela@swisspost.ch

 

Please describe your problem as accurately as possible.

I’m not yet 18 – what can I do?

With Swiss Post’s digital EPR self-onboarding service, legal representatives (legal guardian, guardianship, legal representative, etc.) can easily open an EPR for another person completely digitally at any time and from any location.

Can I open an EPR for someone else?

With Swiss Post’s digital EPR self-onboarding service, legal representatives (legal guardian, guardianship, legal representative, etc.) can easily open an EPR for another person completely digitally at any time and from any location.

Smartphone

Which smartphones can be used to open an EPR online?

Either an iPhone 7 with iOS 15 (or newer) or an Android device with operating system 10 (or newer) with NFC functionality. Older devices don’t meet the technical requirements. Operating systems other than Apple iOS and Android are not widely used enough in Switzerland, so are currently not supported.

I don’t have a smartphone – what can I do?

You can apply for your EPR at a record opening center. Please note that even for this option, you need an eID, valid mobile phone number and an e-mail address. To manage your EPR, you also need Internet access.

SwissID

Why do I need SwissID?

The Federal Act on the Electronic Patient Record (EPRA) stipulates that anyone wishing to access an EPR must have an EPR-compliant electronic identity. SwissID from Swiss Post’s subsidiary SwissSign is a proven and secure method for verifying digital identity and meets the EPRA’s requirements.

Can I use a different eID?

The digital self-onboarding service for the EPR works only with SwissID. If you apply for your EPR at an EPR opening center, you’ll also need an eID – other eID solutions can be used here in addition to SwissID.

Which documents can I use to verify my identity in the SwissID App?

The easiest way to verify your identity is with a biometric passport. An identity card issued by Switzerland or the EU/EEA can also be used to verify your identity (SwissSign’s complete list, excluding German identity card). If you use an ID card to verify your identity, this will be checked manually, and you’ll be notified as soon as the process to open your digital EPR can be continued.

I have another question about SwissID.

More information on setting up a SwissID account, identity verification and the signature service can be found on SwissID’s website. 

 



 

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