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My health. My data. Under my control. My electronic patient record (EPR)

Open my EPR now
herovisual_EPD

The electronic patient record (EPR) stores all key healthcare documents in one secure place: from hospital and nursing reports to test results and X-ray images. You can share all relevant information with health professionals simply and securely via the EPR, improving the efficiency of treatment and care quality.

 

 

Why you should open an EPR now:

 

 

Couple of paramedics examining woman on the street

Best prepared for an emergency Access to life-saving information

We all hope that we never find ourselves in a situation where we have to rely on the emergency services or an emergency ward. But should such a situation ever occur, it will be all the more crucial for emergency services and emergency doctors to have immediate access to all the potentially life-saving information. This can be ensured thanks to the electronic patient record. If you’re unable to grant access to the record yourself, the doctor will be able to retrieve the normally accessible documents even without your authorization. You will be informed about access to your EPR (e.g. by e-mail or SMS).

 

 

Open my EPR now

The digital vaccination card Access to my vaccination data anywhere and at any time

Where’s my vaccination card? Are my vaccinations still valid? Which vaccinations have I had? These are questions you will no longer have to ask. As an EPR user, you can record vaccinations manually. This ensures that all information on the vaccination, processing date and expiry date are stored digitally and securely in one place and is always available.

 

 

Open my EPR now

Muslim female doctor in hospital giving an injection to a little boy
Portrait of a joyful family using a laptop sitting on sofa at home

Open an EPR for the whole family now All relevant health information for the whole family at your fingertips

Do you wish to open an electronic patient record (EPR) for a child as a parent, guardian, or guardian’s representative? You can use the “proxy role” to open an EPR for another person completely online. This gives you the security of knowing that all relevant data is available to the whole family at all times. Don’t hesitate to open an EPR for the whole family today.

 

 

Open an EPR for another person now

The advantages

Better quality of treatment

Improve the standard of your medical care by opening an EPR.

A digital medical record

Save and share important medical treatment documents securely and easily.

Under your control

You decide who can access your documents – from doctors to healthcare professionals.

Efficient information flow

Avoid unnecessary duplicate examinations and gaps in your treatment.

Securely stored in Switzerland

Post Sanela Health AG ensures secure storage in line with data protection requirements.

Open online free of charge

In the cantons of Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug and Zurich, you can now open your EPR completely online and free of charge. In all other Swiss cantons, a one-time fee of CHF 15 is charged to open an EPR with Post Sanela Health AG’s digital self-onboarding service.

How to open your EPD

Open your EPR in three steps with Swiss Post’s digital self-onboarding service for the EPR:

 

 

  1. Create an eID with SwissID

    You create your verified digital identity using SwissID (unless already available).



  2. Apply for EPR

    You apply to Post Sanela Health AG for your EPR.




  3. Get your login details and get started right away

    You obtain a one-time login for the first time you sign into your EPR – and that’s it!

Open my EPR now

 

 

This is how the online opening of the EPD works.

This is how the online opening of the EPD works.

Have the following ready when you set up your EPR digitally:

  1. Your biometric passport or identity card (Switzerland or EU/EEA)

     

  2. You have a smartphone

     

  3. Access to your personal, active email account

     

  4. Login for your SwissID account and the SwissID app installed on your smartphone (latest version)

     

It will take about 20-30 minutes to set up the EPR digitally.

Recommendations

  • Start the online opening process on your computer or tablet and switch to your smartphone for actions in the SwissID app. You can also carry out all the steps on your smartphone.
  • Use your passport to verify your digital identity. If you identify yourself with your identity card, it will be checked manually. You will be informed by e-mail as soon as you can continue the online opening process.
  • Starten Sie die Online-Eröffnung auf Ihrem Computer oder Tablet und wechseln Sie für Aktionen in der SwissID-App auf Ihr Smartphone. Sie können aber auch alle Schritte auf dem Smartphone durchführen.
  • Verwenden Sie zur Verifizierung Ihrer digitalen Identität den Reisepass. Wenn Sie sich mit der Identitätskarte identifizieren, wird diese manuell geprüft. Sie werden per E-Mail informiert, sobald Sie die Online-Eröffnung fortsetzen können.
Ja, ich will mit dem EPD loslegen
EPD_online_open-1




There are other requirements when opening an EPR for another person


Open an EPR for another person now

 

 

Post Sanela Health AG opening points

Central Services of Sanela

Central Services of Sanela

Pfingstweidstrasse 60b
8005 Zurich
+41 (0)44 272 08 08
info@post-sanela.ch


By appointment:
Wednesday 8 a.m. – 12 p.m. & 1 p.m. – 5 p.m.
Make your appointment here.

EPD openings possible through legal representative

Spital Männedorf

Spital Männedorf

Asylstrasse 10
8708 Männedorf

 

We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:

14.01.2025, 11.02.2025, 12.03.2025

No appointment booking necessary.

 

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).

Kantonsspital Winterthur (KSW)

Kantonsspital Winterthur (KSW)

Brauerstrasse 15
8401 Winterthur

 

Every Friday from 10.00 to 16.00 we offer support for setting up an EPR digitally at Bistro 15.

No appointment booking necessary.

 

Please bring the following: Smartphone with e-mail access, passport or identity card (except German identity card), SwissID login (if already available).

See Spital Horgen

See Spital Horgen

Asylstrasse 19
8810 Horgen

 

We offer support for setting up an EPR digitally.

We will be on site from 10.00 to 16.00 on the following dates:
21.01.2025, 19.02.2025, 18.03.2024

No appointment booking necessary.

 

Please bring the following: Smartphone with e-mail access, passport or identity card (except German identity card), SwissID login (if already available).

Dr. med. Bruno Köhler

Dr. med. Bruno Köhler

Brüelstrasse 1
8932 Mettmenstetten

 

We offer support for setting up an EPR digitally.

 

Please bring the following: Smartphone with e-mail access, passport or identity card, SwissID login (if already available).

 

 

Canton Lucerne

Canton Lucerne

Murbacherstrasse 21
6003 Lucerne

 

We offer support for setting up an EPR digitally.

Book your appointment here.

Phone: +41 (0)41 228 45 45

 

Please bring the following: Smartphone and e-mail access, passport or ID card (except German ID card), SwissID login (if already available).




EPR Postbus tour 2025

  1. Klinik Lengg AG

     

    10:00 am - 17:00 pm

    Bleulerstrasse 60, 8008 Zürich

  2. Klinik Lengg AG

     

    10:00 am - 17:00 pm

    Bleulerstrasse 60, 8008 Zürich

  3. Trendtage Gesundheit Luzern

    12:00 am – 18:00 pm

    KKL Luzern, Europaplatz 1, 6002 Luzern

  4. Trendtage Gesundheit Luzern

    09:00 am – 16:00 pm

    KKL Luzern, Europaplatz 1, 6002 Luzern




Frequently asked questions

General information on the EPD

How will an electronic patient record (EPR) benefit me?

The digital health records allow you to manage all relevant health documents and to share them with your healthcare professionals. This improves the flow of information between the various contact partners and the efficiency of medical treatment. Open your EPR today and authorize your healthcare professionals to access it.

Is my data really secure in the EPR?

The Federal Act on the Electronic Patient Record (EPRA) contains rigorous provisions on data protection and data security. Post Sanela Health AG’s EPR meets all these requirements. All data is stored in Switzerland. The EPR also stipulates exactly who can access which documents.

I’d like more information on the EPR. Where can I find it?

patientrecord.ch is the official information website for eHealth Suisse, the Confederation and the cantons and provides further information on the EPR.

What is Post Sanela Health AG?

Post Sanela Health AG is a Swiss Post subsidiary. It operates the electronic patient record for the Sanela reference community, which includes hospitals, care homes, and healthcare practices and professionals.

Swiss Post clearly sees the benefits of the EPR, which is why it’s supporting Post Sanela Health AG and other reference communities with its rollout. Swiss Post supplies the technical infrastructure for the Sanela EPR, but also provides, in cooperation with the Sanela team, the digital self-onboarding service for the EPR used to open the EPR online.

Can I open my EPR online?

Yes, the cantons of Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden, Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug and Zurich currently provide the digital self-onboarding service for the EPR free of charge. Alternatively, you can open your EPR at a record opening center. In all other Swiss cantons, a one-time fee of CHF 15 is charged to open an EPR with the digital self-onboarding service.

How much does it cost to open an EPR?

The EPR is free of charge for citizens. The costs of opening and operating the EPR are covered by the cantons and Confederation to promote its rollout. The digital self-onboarding service for the EPR is available free of charge in the participating cantons of Basel-Stadt, Basel-Land, Bern, Lucerne, Nidwalden, Obwalden,  Schaffhausen, Schwyz, Solothurn, St. Gallen, Ticino, Zug and Zurich. In all other Swiss cantons, a one-time fee of CHF 15 is charged to open an EPR with Post Sanela Health AG’s digital self-onboarding service.

I don’t want to open my EPR online – are there any alternatives?

You can apply for your EPR at a record opening center. Please note that even for this option, you need an eID, valid mobile phone number and an e-mail address. To manage your EPR, you also need Internet access.

General information on online opening

Something isn’t working – where can I get support?

You’ll find lots of information and answers in our FAQ. If the problem persists, contact our support team:

 

For questions about SwissID/SwissSign (SwissID App, identity verification, signature service)

E-mail: support@swissid.ch

Tel.: 0848 99 88 00 (Mon–Fri, 8 a.m. to 6 p.m.)

 

Other questions on the online opening procedure:

E-mail: support.sanela@swisspost.ch

 

Please describe your problem as accurately as possible.

I’m not yet 18 – what can I do?

With Swiss Post’s digital EPR self-onboarding service, legal representatives (legal guardian, guardianship, legal representative, etc.) can easily open an EPR for another person completely digitally at any time and from any location.

Can I open an EPR for someone else?

With Swiss Post’s digital EPR self-onboarding service, legal representatives (legal guardian, guardianship, legal representative, etc.) can easily open an EPR for another person completely digitally at any time and from any location.

Smartphone

Which smartphones can be used to open an EPR online?

Either an iPhone 7 with iOS 15 (or newer) or an Android device with operating system 10 (or newer) with NFC functionality. Older devices don’t meet the technical requirements. Operating systems other than Apple iOS and Android are not widely used enough in Switzerland, so are currently not supported.

I don’t have a smartphone – what can I do?

You can apply for your EPR at a record opening center. Please note that even for this option, you need an eID, valid mobile phone number and an e-mail address. To manage your EPR, you also need Internet access.

SwissID

Why do I need SwissID?

The Federal Act on the Electronic Patient Record (EPRA) stipulates that anyone wishing to access an EPR must have an EPR-compliant electronic identity. SwissID from Swiss Post’s subsidiary SwissSign is a proven and secure method for verifying digital identity and meets the EPRA’s requirements.

Can I use a different eID?

The digital self-onboarding service for the EPR works only with SwissID. If you apply for your EPR at an EPR opening center, you’ll also need an eID – other eID solutions can be used here in addition to SwissID.

Which documents can I use to verify my identity in the SwissID App?

The easiest way to verify your identity is with a biometric passport. An identity card issued by Switzerland or the EU/EEA can also be used to verify your identity (SwissSign’s complete list, excluding German identity card). If you use an ID card to verify your identity, this will be checked manually, and you’ll be notified as soon as the process to open your digital EPR can be continued.

I have another question about SwissID.

More information on setting up a SwissID account, identity verification and the signature service can be found on SwissID’s website. 

 



 

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